Returns and exchanges information for merchandise orders.
Merchandise is sold through third-party stores. Friga Apparel orders are handled by dvontayfriga.com, and The Next Chapter merch orders are handled by shopthenextchapter.com. Each store maintains its own return and exchange policy.
To start a return or exchange, contact the store where your order was placed. Their support team will guide you through the process.
Eligibility for returns and exchanges — including time windows, condition requirements and any restocking fees — is determined by the respective store's policy.
Refunds, when issued, are processed by the store where the order was placed and returned to the original payment method.
For general inquiries, email dfriga@teamwass.com.